Optimisation Methods for Customers Management Process in Service-Oriented Circular Supply Chain

Abstract

Researchers are giving greater attention to the concept of the circular supply chain since 2014. The circular supply chain involves more processes than linear supply chain, including returns delivery management, product recovery, its recycling, reproduction and reuse. The emergence of customers' management process must be included into the development of supply chain to reach non-fragmented evolution of relevant functional logistics area since circular supply chain has more activities and brings a need for investigation of customers management aspect. A review of scientific literature will be carried seeking to extend the knowledge about the service-oriented circular supply chain. A revision of recent scientific papers is provided, aiming to identify the optimisation methods which are used for service-oriented circular supply chain and covered process analysis. Further, the methods covering customer management processes are elucidated, and the set of metaheuristic algorithms for the optimisation of these processes is proposed. Finally, the findings and limitations of the research are presented.