University Services at Syrian Higher Education Institutions: A Post-conflict Study

Abstract

The ongoing Syrian conflict has aggravated the already distressed Syrian university services. The hosting of internally displaced students at public universities put more pressures on university services, especially academic guidance and student counseling. This paper aims to explore students' perceptions of the quality of university services at Syrian Universities and investigate venues for deploying the university's digital infrastructure. The results of this paper indicate that the current reach and quality of university services are unsatisfactory, while it is slightly better at private universities. In addition, while both private and public universities have a huge potential for development in university services through the applications of ICT solutions and digital technologies, this will also be tied to the willingness of university managers and supporting staff to continuously improve their technological capabilities as well as to their financial resources.